Shipping policy
PROCESSING TIME
Most orders will be processed within 48 hours from receipt of your order, except weekends, and public CN holidays. All packages are tracked and once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
TRACKING
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. Also you can track the status of your order from your "order history" section on your account page on the website. Please note sometimes it takes up to 48 hours for tracking info to show up in the system.
MULTIPLE ITEMS ORDERS
Individual items may ship separately. For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way.
CANCELATIONS
We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.
SHIPPPING FEES
Shipping Method Shipping Time Shipping Fees
Standard Shipping 7 - 10 Business Days Free on all orders
Fast Shipping 5 – 8 Business Days $5.99 Free over $38
Express Shipping 2-4 Business Days $19.99 Free over $200
*Itmes will be shipped from Hong Kong warehouse or US warehouse
*Shipment Carrier USPS, FedEx, UPS.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
*Shipping Areas: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that shipping to P.O. Box/APO/FPO/DPO addresses, Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands and Puerto Rico will take 3-4 weeks.
Other Countries: Worldwide can be shipped. Additional fee may apply.
Most orders will be processed within 48 hours from receipt of your order, except weekends, and public CN holidays. All packages are tracked and once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
TRACKING
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. Also you can track the status of your order from your "order history" section on your account page on the website. Please note sometimes it takes up to 48 hours for tracking info to show up in the system.
MULTIPLE ITEMS ORDERS
Individual items may ship separately. For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they are on the way.
CANCELATIONS
We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.
SHIPPPING FEES
Shipping Method Shipping Time Shipping Fees
Standard Shipping 7 - 10 Business Days Free on all orders
Fast Shipping 5 – 8 Business Days $5.99 Free over $38
Express Shipping 2-4 Business Days $19.99 Free over $200
*Itmes will be shipped from Hong Kong warehouse or US warehouse
*Shipment Carrier USPS, FedEx, UPS.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
*Shipping Areas: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that shipping to P.O. Box/APO/FPO/DPO addresses, Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands and Puerto Rico will take 3-4 weeks.
Other Countries: Worldwide can be shipped. Additional fee may apply.